LOGO
Welcome to CSI Cloud
We attach great importance to the security of your personal data and your right of privacy. Please spend some time to familiarize yourself with our T&Cs and Privacy Policy before use CSI Cloud services.
Find out more in our T&Cs and Privacy Policy If you do not agree, please STOP using our products and services immediately.
Important Hint
Thanks for using CSI CloudPro!We will rely on T&Cs and Privacy Policy to help you understand how we collect, use, store and share your personal information and your rights.
1. In order to provide you with basic functions related to monitoring, operation and maintenance of plants and devices, we will collect and use necessary information;
2. Based on your express authorization, we may obtain information such as your location (to provide you with plant creation services, etc.), device number information (to protect your account security) and other information, and you have the right to refuse or cancel the authorization;
3. We will take industry-leading security measures to protect your information;
4. We will not obtain, share or provide your information to third parties without your consent;
5. You can inquire, download, correct and delete your personal information, and we also provide methods for account cancellation

Monitoring System Upgrade Notice

Dear customer,

We are writing to inform you that we have upgraded our new Monitoring System, to provide better functions and service experiences.

After upgrading, please be aware of the following changes of the new monitoring system

1. The GUI of the system is cleaner and user-friendly than previous version.
2. Please update your mobile APPs in terms of Android or IOS version of “CSI Cloud” for end-users to V2.0.0 from V1.0.1 (IOS) or V1.0.8 (Android).
3. The old version of Android or IOS version of “CSI Cloud” cannot view the new data before updating.
4. The professional APPs for our distributers/installers will be online with Google Play or Apple Store in terms of Android or IOS version named “CSI CloudPro” with Version V2.0.0

We recommend you use Google Chrome or “FireFox” to visit the Web of Monitoring system for better display performance.
Internet Explorer Web Browser is not being supported at this time

Please feel free to contact us for any question regarding to the new monitoring system.

Sincerely,

Canadian Solar Brasil
Product Team LATAM
CSI_Monitoring_Help@canadiansolar.com